Durham Region has been recognized for enterprise IT success and innovation by CIO Awards Canada | So Good News


Whitby, Ontario – Durham Regional Municipality’s myDurham 311 Smart Home Device Voice Service project is one of the winners of the CIO Awards Canada 2022. These awards are presented annually by Canada’s International Data Corporation (IDC) and CIO, the most innovative organizations and mature leaders in the technology world.

2022 is the first year of this popular awards program in Canada, where CIO Awards Canada recognizes innovative Canadian technology projects and teams.

myDurham 311 Smart Home Device Voice Service makes it easy to find out elected officials, regional facilities, trash collection, the nearest bus stop, and even when to wait for the next Durham Region Transit bus. The service is available through Google Assistant or Amazon Alexa Marketplace.

Durham Region is focused on improving the customer experience through an omnichannel approach. This allows residents to get the information they need about Regional Services, including in person or online, through emails, phone calls, social media, and more. means there are many different ways to get through. myDurham 311 Smart Home Device Voice Service is an essential part of achieving this vision.

CIO Awards Canada winners will be celebrated at the CIO’s Future of Digital Innovation Summit & Awards Canada virtual conference on November 29 and 30, 2022.

Residents can use the myDurham 311 Smart Home Device Voice Service by using Google: “Ok Google, talk to myDurham 311.” If using Alexa, they can enable the service in the Alexa app settings and then say “Alexa, open myDurham”. 311″.

To learn more about the service and other innovative projects, visit durham.ca/IntelligentCommunities.


“Our goal is for residents to easily access the necessary information about regional services. The myDurham 311 Smart Home Device Voice Service is one of the innovative ways to make this possible. We are honored to be recognized for our work and are grateful to IDC Canada and CIO for the award.”

Elaine Baxter-Trahair, Chief Administrative Officer

“The myDurham 311 Smart Home Device Voice Service is an example of our forward-thinking approach to connecting residents with the information they need. We use technology not only to deliver high-quality services and value, but also to inspire future possibilities and achievements.”

Kalyan Chakravarty, Chief Information Officer

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