Manufacturing Case Study: Avaya and Jindal SAW | So Good News


In a fast-paced and sometimes dangerous environment like manufacturing; Few things are more important than good communication. Business leaders want every member of their workforce to have the same flow of information; Support You need to make sure that you are connected to the navigation.

Unfortunately, Like many organizations, businesses in the manufacturing sector can often be held back by legacy communications investments that fail to keep up with changing demands. Jindal SAW, one of the leading manufacturers and importers of steel and iron products, has experienced firsthand how damaging a wrong comms investment can be to their team.

UAE UAE With manufacturing facilities located across the US and Europe, the company is struggling to keep up with the demands and expectations of a digitalized world. Faced with the complexities of the legacy communications system, the organization eventually turned to the experts at Avaya to evolve them.

Here’s how. Avaya helped Jindal with vision. Prepare for the future.

Problems of legacy communication systems

Jindal SAW serves a wide range of clients worldwide, from engineering firms and government agencies to oil and gas companies. These organizations are water management; Rely on Jindal SAW to deliver unique solutions for power supply and oil/gas exploration.

To serve clients on a global scale, Jindal SAW has global teams across time zones around the world. Unfortunately, These teams don’t always have access to the right technology to facilitate fast and convenient collaboration.

In the past, Jindal SAW’s complex and flexible technology presented several major challenges to the industry. First, Employees are often glued to their desks with analogue systems that offer no flexibility or freedom. This means that important calls and conversations are often missed when team members leave their seats.

Worse, The user experience provided by the legacy system left a lot to be desired. Audio quality is rarely up to the best standards, and many members of the team suffered from consistent lag. In some cases, Customers are abandoning phone calls altogether.

The original analogue solution was scale, It is very expensive to operate and maintain. The issues facing the business prompted Jindal SAW to invest in a new MPLS system, but integrating it into legacy technology proved challenging.

It paves the way for smooth communication.

Like many companies in previous years, Jindal SAW managed most of its communications through email and phone calls. Limitations of legacy technology include not being able to keep up with phone calls or emails to employees who are out of the office. However, they were not able to easily connect with other employees for collaboration.

Turning to Avaya for help allowed Jindal SAW to unlock a new level of mobility and agility within the team’s communications strategy. According to Nitin Khare, Solution Engineering Specialist at Avaya, the company needed a modern solution that could integrate with existing infrastructure.

Avaya worked closely with internal Jindal SAW teams to examine the current communications landscape, prove the concept, and introduce new opportunities. Avaya is also responsible for implementing the solution and performing quality checks to ensure that integrations deliver correct results.

Implementing Avaya OneCloud was a carefully structured process for Jindal SAW. Avaya to connect with IT teams in the organization; Study their communication strategies and be hands-on every step of the way to create a customized solution to the brand’s problems.

A new era of flexibility and quality

One of the significant benefits of implementing Avaya’s technology for Jindal SAW is the new level of flexibility it offers. Avaya’s solution provides mobility for employees who are not always at their desks and provides access to the cloud. Employees could take their numbers with them on the go and make calls anywhere.

Apart from the mobility provided by the service, Jindal SAW also experienced many other benefits. for example, Avaya’s network dramatically improves the quality and clarity of voice communications for internal and external calls. Removed previous backlog issues and inconsistencies.

According to Jindal SAW, Avaya’s solution means employees don’t have to deal with lag in the network, even when handling input from multiple people on a conference call. To accelerate adoption and investment, Avaya conducted training activities for employees, showing them how to get the most out of new technologies.

The improvement in call quality reduces the number of calls abandoned by customers due to connectivity issues. This improved user productivity and paved the way for stronger collaborative meetings between employees.

Not only has Avaya helped Jindal SAW run more efficiently every day; Vendor-provided technology also significantly reduces costs. The new communications software required little maintenance, freeing up IT staff to focus on other strategic projects.

The technology even integrates with the company’s initial MPLS system, so the brand doesn’t lose out on previous investments. Jindal SAW has even experienced improvements in the time it takes to train new team members, further reducing costs.

Happier employees and customers.

Jindal SAW’s investment in Avaya’s technology has enabled the company to deliver tools to employees more easily and effectively. The team benefits from improved productivity and collaboration opportunities. At the same time, Consumers get better quality calls; It also benefits from better problem management and faster problem resolution.

According to Jindal SAW experts, the solutions provided by Avaya have significantly exceeded expectations. This has prompted the company to further expand their relationship with Avaya and plan to adopt more tools in the coming years.

Jindal SAW is considering new solution capabilities in a UCaaS environment to help provide better employee and customer experiences.


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